Our busy Reservations Centre in Southampton is a cut above your average call centre. With 200 Consultants handling over 24,000 calls a week, we quote fares, process cruise and excursion reservations, and tailor exclusive offers to individual needs. And our Consultants provide a premium service every time.
We're busy from 8.00am to 8.00pm and we operate a shift pattern to ensure we can always cope with the many peaks in business. Whatever your shift, you'll need to get here on-time and remain 100% reliable. It's also absolutely essential that every customer feels that theirs is the most important call of the day. But it's not all hard graft. Our customers prefer to deal with happy, motivated people. So, whether it's participating in major fundraising events, International Customer Services Week, or a themed Caribbean celebration to mark a new launch, we believe in having fun too.